Refund policy

RETURN & REFUND POLICY

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at Limoncellaby.shop@gmail.com. Once your return request is approved, we'll send you the return address along with instructions on how and where to send your package. We do not accept items sent back to us without first requesting a return.

Please contact us at Limoncellaby.shop@gmail.com if you have any questions about returns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and hygiene products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Unless the conditions above prevent it, you may cancel or return orders shipped to the European Union within 14 days, for any reason and without explanation. Such a return requires that the item be in the same condition as when received, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once your return has been received and inspected. We will also let you know whether the refund is approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

Please contact us at Limoncellaby.shop@gmail.com if your refund has not been processed within 15 business days of approval.